Tom Hooker's Articles
Why Customer Service Skills are critical to your business su...
Jun 17, 2019 • Tom Hooker
It should come as no surprise that customer service plays a key role in almost everything you do. Yo...
The Role of Customer Service in the Digital World
Jun 14, 2019 • Tom Hooker
Welcome to the digital era. A world where the majority of people, prospects, and customers spend the...
How Knowledge Management Can Help You and Your Customers
May 24, 2019 • Tom Hooker
Effective knowledge management is becoming a priority for decision-makers in different industries. 5...
9 Document Collaboration tools for Growing Teams
Apr 23, 2019 • Tom Hooker
Teamwork is the foundation stone of any successful business. If your staff can’t work together, yo...
Top Tools for Managing Remote Customer Support Teams
Mar 29, 2019 • Tom Hooker
According to some estimates, companies worldwide lose close to 1.8 trillion US dollars to low produc...
Best Affordable SaaS Customer Support Software
Feb 20, 2019 • Tom Hooker
Creating a reliable customer support department is a critical step for all SaaS businesses. In most ...
Free Internal Knowledge Base Software Options Reviewed
Dec 7, 2018 • Tom Hooker
Many businesses are turning to digital technologies to increase their profitability, but this change...
5 Internal Knowledge Base Software Options Reviewed
Nov 29, 2018 • Tom Hooker
Great products are necessary, but they don’t guarantee success. This is why SaaS companies of all ...