Tom Hooker's Articles
Why Customer Service Skills are critical to your business su...
Jun 17, 2019 • Tom Hooker
It should come as no surprise that customer service plays a key role in almost everything you do. Yo...
The Role of Customer Service in the Digital World
Jun 14, 2019 • Tom Hooker
Welcome to the digital era. A world where the majority of people, prospects, and customers spend the...
How Knowledge Management Boosts Operational Efficiency: A St...
Jun 14, 2019 • Tom Hooker
Do you want to boost the operational efficiency of your business Can knowledge management help, but ...
How Knowledge Management Can Help You and Your Customers
May 24, 2019 • Tom Hooker
Effective knowledge management is becoming a priority for decision-makers in different industries. 5...
9 Document Collaboration tools for Growing Teams
Apr 23, 2019 • Tom Hooker
Teamwork is the foundation stone of any successful business. If your staff can’t work together, yo...
Top Tools for Managing Remote Customer Support Teams
Mar 29, 2019 • Tom Hooker
According to some estimates, companies worldwide lose close to 1.8 trillion US dollars to low produc...
Best Affordable SaaS Customer Support Software
Feb 20, 2019 • Tom Hooker
Creating a reliable customer support department is a critical step for all SaaS businesses. In most ...
What Is SaaS Customer Support?
Feb 16, 2019 • Tom Hooker
Around 85% of executives believe that delivering a great experience gives companies an advantage ove...
How to Measure SaaS Customer Success
Feb 11, 2019 • Tom Hooker
The probability of converting existing customers is as high as 70%. On the contrary, the chances of ...
5 Ways Your SaaS Customer Support Team Can Save Time
Dec 28, 2018 • Tom Hooker
It’s common to find SaaS companies working tirelessly to deliver awesome customer service and incr...